A 403 Forbidden error means the server understood the request but refused access. This is usually caused by permissions, missing index files, security rules, IP blocks or directory access restrictions.
Common causes
- No index file exists in the directory.
- File or folder permissions are incorrect.
- .htaccess rules are blocking access.
- ModSecurity or firewall rules are blocking the request.
- IP restrictions are in place.
- Directory listing is disabled.
What to check
- Confirm files are uploaded to the correct document root.
- Check for index.php or index.html.
- Review .htaccess rules.
- Check file and folder permissions.
- Test from another connection if IP blocking is suspected.
Need help?
Open a support ticket directly from within your GetHosting.online customer account. Phone support is also welcome on (+44) 01457 337 247. For international contact numbers, please see our contact page.
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