Support tickets help us investigate issues properly because they keep all information, screenshots, replies and technical details in one place. A clear ticket can significantly reduce the time needed to solve a problem.
What to include
- The affected domain or service.
- The exact problem you are seeing.
- When the issue started.
- Any error message shown.
- Steps already taken.
- Screenshots where helpful.
Good example
“example.com is showing a 500 error since updating plugins at around 10:30 this morning. The WordPress admin also fails to load. I have not restored a backup yet.”
Poor example
“Website broken.”
Why detail matters
Hosting problems can involve DNS, web server configuration, PHP, databases, email routing, SSL, WordPress plugins, security filters or third-party providers. The more detail we have, the faster we can isolate the issue.
Need help?
Open a support ticket directly from within your GetHosting.online customer account. Phone support is also welcome on (+44) 01457 337 247. For international contact numbers, please see our contact page.
GETHOSTING.ONLINE is a subsidiary of GetUK Support.
